Terms & Conditions


Payment Terms

We accept Visa, MasterCard, Discover, American Express and, on occasion and by arrangement, checks in US Funds. Payments received in foreign currency are subject to additional processing fees. Return check fee is $35.00.

Shipping & Handling

All in stock merchandise will be shipped after order processing (within approximately 2 business days of receiving the order).  Please note that we do not process orders on weekends, holidays or days when the business is closed.   We send out orders via USPS.  Please allow 3 to 7 business days for shipment via ground delivery within the Continental US.

Disclaimer

The information, contained herein is based on typical usage of our products and is believed to be correct. However, due to the wide range of intervening circumstances, the seller does not guarantee that the user is protected from hip, skin or other trauma, infection or other complications arising from the use of this product.

Shipping Rates:

Purchase Total:                            Domestic Rate

  • $0.00 – $75.00                   $ 8
  • $75+                                   FREE

    Please contact Customer Service to request shipping and handling rate quotes for orders over $2,000.00, expedited shipments or Saturday delivery (additional terms and fees apply). Third-party billing is available upon request (handling fee applies).

    Orders shipped to PO Boxes or APO/FPO addresses will be shipped via USPS. Time in transit may vary.

    If your order includes out-of-stock merchandise (excluding GeriHeel products), we will ship back ordered items standard service at no additional charge.

    Refund & Return Policy

    Prevent Products, Inc. reserves the right to deny any return claim.

    You may return most items purchased from Prevent Products, Inc. within 30 days of the original delivery. Please contact us for a return shipping label.  A $5.00 restocking fee may be charged (unless defective). We will credit you in the same manner as your original payment in most cases within 4 weeks of receiving the return.  Shipping costs on the original order will not be refunded.  

    Please note that the GeriHeel®, X-Span® Premium Tubular Dressing products, Terry Treads®, Safe-T Treads® and Shower-Steps® are classified as Hygiene Products by the manufacturer and are NOT RETURNABLE.

    Notice: Foam can permanently discolor when exposed to air, heat and light. This discoloration is normal and does not indicate any functional deficiency in product performance or longevity.

    About Prevent Products, Inc.

    Our mission is to help more people maintain & support an active lifestyle while aging in place.

    Since 1986, our mission has been to help the aging population remain mobile, active, and alert. We continuously look for ways to provide caregivers and individuals with products that help prevent health problems commonly associated with aging.

    We started with the development of the GeriGlove® and GeriLeg®, innovative arm and leg sleeves designed to help prevent skin tears, abrasions, and light bruising.

    We followed this with the GeriHip®, a hip protector used throughout the U.S. and Canada to help protect against hip fractures, which are a leading cause of immobility, loss of independence and death for those over the age of 65.

    Located in Rochester, Minnesota, we are expanding our mission to help more people maintain and support an active lifestyle while aging in place.